Job Overview

We are seeking a dedicated Junior Service Lead Delivery to join our team in Delhi. As a full-time position, this role demands a minimum of 1 year to a maximum of 3 years of work experience. The ideal candidate will possess a strong foundation in project management, customer relationship management, and team leadership. As part of the junior position level, you will play a crucial role in managing service delivery and ensuring customer satisfaction.

Qualifications and Skills

• proven experience in project management to ensure timely and effective delivery of services
• strong expertise in customer relationship management to maintain and enhance client satisfaction
• effective team leadership skills to guide and motivate team members towards achieving goals
• excellent incident management skills to efficiently handle and resolve service disruptions
• analytical problem-solving abilities to identify solutions swiftly and accurately
• strong communication skills, both verbal and written, for effective client and team interactions
• ability to manage and prioritize multiple tasks while maintaining attention to detail
• must have familiarity with E commerce industry practices and service delivery standards

Roles and Responsibilities

• oversee service delivery operations to ensure customer satisfaction and service quality
• manage and resolve incidents, ensuring minimal disruption to clients and services
• collaborate with teams to effectively manage projects from initiation to completion
• establish and maintain strong relationships with clients and stakeholders
• provide leadership to the service delivery team, ensuring alignment with company objectives
• monitor and report on service delivery metrics and continuous improvement opportunities
• coordinate with other departments to ensure seamless integration of services
• develop and implement strategies to enhance service delivery and customer experience