Job Overview

Join our team as a Fresher for the Day Shift International Process at our West Delhi office. This full-time, junior-level role is ideal for candidates with up to 3 years of experience who are eager to develop their skills in sales and customer interaction while supporting international business operations.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) to effectively interact with international clients over voice calls and emails, ensuring clarity and professionalism in every conversation.
• Strong sales skills (Mandatory skill) required to drive outbound sales processes, meet targets, and contribute to revenue growth through effective persuasion and product knowledge.
• Outbound sales experience (Mandatory skill) is essential for handling B2B or B2C calls, generating leads, and closing sales with international customers.
• Active Listening abilities to understand client concerns, respond appropriately, and build strong long-term relationships with customers from different cultures.
• Time Management skills are required to handle high call volumes, prioritize tasks, and meet daily and weekly performance metrics efficiently.
• Problem Solving capability to address customer queries, provide solutions promptly, and resolve escalations with a customer-centric approach.
• Prior experience in voice process will be an advantage, as the role focuses on communicating through international inbound and outbound calls.
• Proactive attitude with a willingness to learn and adapt in a fast-paced environment, committed to continuous improvement in processes and outcomes.

Roles and Responsibilities

• Handle outbound and inbound calls for international clients during day shift, ensuring all communications meet company standards.
• Meet or exceed daily and weekly sales targets by promoting solutions and services to potential customers on international calls.
• Identify customer needs, upsell relevant products or services, and build rapport for increased customer satisfaction and loyalty.
• Document call details accurately, update customer records, and maintain confidentiality of sensitive information at all times.
• Resolve customer complaints, queries, and escalations in a timely and professional manner, ensuring positive outcomes for both client and company.
• Collaborate with team members, sales leaders, and supervisors to achieve team goals and ensure seamless process flow.
• Adapt to new sales strategies, scripts, and best practices periodically based on business requirements and international trends.
• Participate actively in training sessions and contribute feedback for ongoing process improvements to enhance team productivity.