We’re Hiring | BPO Manager – Delhi

We are hiring a mid-level BPO Manager for a Dubai-based company with its operations in Delhi. The ideal candidate will have 5–8 years of relevant experience in BPO operations and a proven track record of managing and leading a team of telecallers. This role focuses on driving outbound calling performance, team productivity, and business growth.

Position: BPO Manager

Company Type: Dubai-Based Organization

Location: Delhi

Employment Type: Full-Time

Level: Mid-Level

Experience Required: 5–8 Years

Salary: ₹50,000 – ₹60,000 per month

Key Responsibilities:

• Manage, supervise, and motivate a team of telecallers to achieve daily and monthly targets.
• Oversee outbound calling operations, ensuring quality standards, productivity, and process compliance.
• Monitor KPIs including call quality, conversion ratios, attendance, and individual/team performance.
• Conduct regular call audits, coaching, and performance review sessions.
• Handle customer escalations and guide the team in effective objection handling and closures.
• Coordinate with senior management and Dubai-based stakeholders to implement sales strategies.
• Prepare and maintain MIS reports and performance dashboards.
• Identify training requirements and conduct regular skill enhancement sessions.
• Maintain discipline, motivation, and a high-performance work culture within the team.

Required Skills & Qualifications:

• 5–8 years of experience in BPO operations with at least 2–3 years in a team management role.
• Proven ability to manage and lead telecalling / outbound sales teams (mandatory).
• Excellent communication, leadership, and people management skills.
• Strong problem-solving, decision-making, and analytical abilities.
• Experience working with CRM systems, call monitoring tools, and MIS reporting.
• Ability to coordinate with international clients or management teams (preferred).
• Target-driven, organized, and capable of working under pressure.