We are seeking a Mid-Level Assistant Manager to join our New Delhi office on a full-time basis. The ideal candidate will have 4 to 6 years of work experience in team leadership and business process outsourcing.The role involves performance monitoring and supporting business process improvements in a dynamic and growing environment.

Qualifications and Skills

• Minimum 4 to 6 years of professional experience in a relevant field.(International Process Experience , UAE)
• Must demonstrate strong team leadership capabilities with the ability to inspire and guide team members to achieve organizational goals. (Mandatory skill)
• Expertise in performance monitoring to ascertain that the team meets the expected deliverables and quality standards. (Mandatory skill)
• Proven track record in business process outsourcing, focusing on delivering cost-effective and efficient solutions. (Mandatory skill)
• Proficiency in data analysis with the ability to interpret complex data and provide strategic insights to enhance decision-making.
• Experience in training facilitation, capable of designing and conducting effective training programs to improve workforce skills.
• Strong skills in process improvement, dedicated to identifying opportunities for operational efficiencies and implementing changes that drive results.
• Excellent communication and interpersonal skills to liaise effectively with clients, stakeholders, and internal teams.

Roles and Responsibilities

• Lead and manage a team to meet business goals, ensuring the effective execution of assignments and projects.
• Monitor team performance metrics, providing feedback and coaching for continuous improvement.
• Facilitate business process outsourcing to optimize service delivery and achieve financial objectives.
• Conduct detailed data analysis to inform strategic business decisions and identify key opportunities for growth and improvement.
• Design and execute training programs to enhance team competencies and performance.
• Identify and implement process improvements to streamline operations and enhance efficiency.
• Collaborate with various departments to ensure alignment with organizational goals and compliance with industry standards.
• Oversee client relations to assure satisfaction and retention by addressing concerns and proposing solutions proactively.