Job Title - Desktop Support Engineer

Experience Require- 1 to 3 years

Job Location- Noida Sector 125

Salary Budget - 23 K CTC

Responsibilities

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Address user tickets regarding hardware, software and networking
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Requirements

• Windows
• Ubuntu system configuration,
• hardware and software installation
• outlook configurations
• basic networking DNS DHCP antivirus
• Basic of Dialler etc.

Working Conditions Full

Interested candidates can share the CV on Simran@acesglobal.net