Head of Business Excellence (DGM/GM)



Aces Global Consulting Pvt Ltd
New Delhi , India
Executive (10+ years)
2010000 - 2510000 (PA)
Posted on January 18 2023

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About the Job


Operations Management
Solution Implementation
Key Performance Indicators
Objectives and Key Results (OKRs)
Product Development
Business Process Outsourcing (BPO)

Head of Business Excellence (DGM/GM)

Location - New Delhi

Salary - 23Lac to 25 Lac

  • Minimum 10 years of experience in product, analytics, and business excellence roles
  • B. Tech or Master’s in technical field will be preferred
  • Experience working with technical teams
  • Proactive mindset with a bias for action
  • Experience at working both independently and in a team-oriented environment is essential
  • Strong problem-solving skills, research and resolution skills, data analysis and multi-tasking skills
  • Must be well organized, detailed oriented and a self-starter

Skills Required :

  • Product management experience is mandatory
  • Strong Quantitative and problem-solving ability: Ability to conceptualize complex problems and develop an analytical road map for them
  • Working/functional experience of Digital offerings such as no code/low code platforms
  • Ability to challenge status quo & out of the box thinking
  • People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others
  • Creates a team environment of accountability and commitment for reaching project goals
  • Experience working in BPO/ITES set up will be a plus
  • Should understand the technology landscape and keep a watch on emerging digital transformation initiatives
  • Able to demonstrate and disseminate (both internally and externally) deep knowledge awareness of current market trends and activities, both from a technology and business perspective.

Here are our expectations: You will be responsible for:

  • Identifying opportunities to improve operations through technology advancements and recommending solutions to management/process owners with a focus on creating real business-value
  • Developing a roadmap for in house product development, prototyping, testing, deployment, and monitoring of new technology solutions.
  • Bridging the gaps between technology and business strategy, designing, and implementing simple product/process improvements to overcome complex user/business issues
  • Liaise with IT to stay abreast of all strategic changes related to digitization / introduction of new technologies
  • Deep understanding of the impact of technological solutions and how digital strategy and solutions fit into an organization's holistic employee/client experience
  • Identifying potential issues that may arise during the implementation process and developing contingency plans to address issues before they become problems
  • Creating a culture of innovation within the organization by encouraging employees to think outside the box and embrace new technologies
  • Creating single source of data truth for the organization and reports automation
  • Leveraging data and analytics to define KPIs and OKRs to measure product/process performance and drive decision making.

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