Head of Business Excellence (DGM/GM)

Location - New Delhi

Salary - 23Lac to 25 Lac

• Minimum 10 years of experience in product, analytics, and business excellence roles
• B. Tech or Master’s in technical field will be preferred
• Experience working with technical teams
• Proactive mindset with a bias for action
• Experience at working both independently and in a team-oriented environment is essential
• Strong problem-solving skills, research and resolution skills, data analysis and multi-tasking skills
• Must be well organized, detailed oriented and a self-starter

Skills Required :

• Product management experience is mandatory
• Strong Quantitative and problem-solving ability: Ability to conceptualize complex problems and develop an analytical road map for them
• Working/functional experience of Digital offerings such as no code/low code platforms
• Ability to challenge status quo & out of the box thinking
• People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others
• Creates a team environment of accountability and commitment for reaching project goals
• Experience working in BPO/ITES set up will be a plus
• Should understand the technology landscape and keep a watch on emerging digital transformation initiatives
• Able to demonstrate and disseminate (both internally and externally) deep knowledge awareness of current market trends and activities, both from a technology and business perspective.

Here are our expectations: You will be responsible for:

• Identifying opportunities to improve operations through technology advancements and recommending solutions to management/process owners with a focus on creating real business-value
• Developing a roadmap for in house product development, prototyping, testing, deployment, and monitoring of new technology solutions.
• Bridging the gaps between technology and business strategy, designing, and implementing simple product/process improvements to overcome complex user/business issues
• Liaise with IT to stay abreast of all strategic changes related to digitization / introduction of new technologies
• Deep understanding of the impact of technological solutions and how digital strategy and solutions fit into an organization's holistic employee/client experience
• Identifying potential issues that may arise during the implementation process and developing contingency plans to address issues before they become problems
• Creating a culture of innovation within the organization by encouraging employees to think outside the box and embrace new technologies
• Creating single source of data truth for the organization and reports automation
• Leveraging data and analytics to define KPIs and OKRs to measure product/process performance and drive decision making.