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Head of Business Excellence (DGM/GM)

New Delhi
Executive: More than 10 years
20.1L - 25.1L (Per Year)
Posted on Jan 18 2023

About the Job


Operations Management
Solution Implementation
Key Performance Indicators
Objectives and Key Results (OKRs)
Product Development
Business Process Outsourcing (BPO)

Head of Business Excellence (DGM/GM)

Location - New Delhi

Salary - 23Lac to 25 Lac

  • Minimum 10 years of experience in product, analytics, and business excellence roles
  • B. Tech or Master’s in technical field will be preferred
  • Experience working with technical teams
  • Proactive mindset with a bias for action
  • Experience at working both independently and in a team-oriented environment is essential
  • Strong problem-solving skills, research and resolution skills, data analysis and multi-tasking skills
  • Must be well organized, detailed oriented and a self-starter

Skills Required :

  • Product management experience is mandatory
  • Strong Quantitative and problem-solving ability: Ability to conceptualize complex problems and develop an analytical road map for them
  • Working/functional experience of Digital offerings such as no code/low code platforms
  • Ability to challenge status quo & out of the box thinking
  • People Leadership: Ability to coach & mentor people. Ability to effectively influence & motivate others
  • Creates a team environment of accountability and commitment for reaching project goals
  • Experience working in BPO/ITES set up will be a plus
  • Should understand the technology landscape and keep a watch on emerging digital transformation initiatives
  • Able to demonstrate and disseminate (both internally and externally) deep knowledge awareness of current market trends and activities, both from a technology and business perspective.

Here are our expectations: You will be responsible for:

  • Identifying opportunities to improve operations through technology advancements and recommending solutions to management/process owners with a focus on creating real business-value
  • Developing a roadmap for in house product development, prototyping, testing, deployment, and monitoring of new technology solutions.
  • Bridging the gaps between technology and business strategy, designing, and implementing simple product/process improvements to overcome complex user/business issues
  • Liaise with IT to stay abreast of all strategic changes related to digitization / introduction of new technologies
  • Deep understanding of the impact of technological solutions and how digital strategy and solutions fit into an organization's holistic employee/client experience
  • Identifying potential issues that may arise during the implementation process and developing contingency plans to address issues before they become problems
  • Creating a culture of innovation within the organization by encouraging employees to think outside the box and embrace new technologies
  • Creating single source of data truth for the organization and reports automation
  • Leveraging data and analytics to define KPIs and OKRs to measure product/process performance and drive decision making.

About the company

We cater to your recruitment and payroll management needs for a wide range of job roles, starting from blue-collared staff 3PL E-commerce Courier (Delivery boys,Pickers Packers Loading Unloading Boy , Computer Operators House Keepers Electrician's tele-callers, ITI technicians etc.) IT Developers till Leadership-level staff (Directors, CXOs etc.) in both Non-IT as well as IT sectors.

Company Size

51-200 Employees



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