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Dialer Management Specialist

New Delhi
Full-Time
Mid-Level (4 to 6 years)
1L - 6L (Per Year)

About the Job

Skills

Linux
Business Process Outsourcing (BPO)
Asterisk
SIP Servers
Troubleshooting
Inbound and outbound

Dialer Management Specialist


Experience: 3 + Years

Work Mode: Work from Office

Location: Moti Nagar, Delhi

Budget: 5 to 6.5 LPA

Skillset: 3+ years managing system Asterisk based dialer

Shift & Workdays: 24*7, 5.5 Days / Week

Immediate Joiner or 15 Days Notice


Job Responsibilities:


- Setting up new dialer campaigns/configuring IVR/ Outbound list management on dialer

- Configure and troubleshoot GSM/SIP/PRI interface

- Taking Backup of Asterisk and SIP servers

- Managing and troubleshooting dialer/ IVR /hardware/network/PRI/SIP based issue for dialer.

- Understand and resolve end user issues related to dialer,


Job Requirement:


- Must have experience in BPO/Call center environment in a 24x7x365 client services environment.

- Should have good command over Asterisk CLI and its commands

- Must have had hands-on experience in working and managing Asterisk based dialer platform (Contaque preferred)

- Must have created and managed campaign/IVR/ Trunk (SIP/PRI)/ asterisk level configuration/GSM Gateway

- Must have had hands on experience in managing Linux OS using CLI (rsync, samba, etc.)

- Should have had hands on experience in reviewing logs for troubleshooting

About the company

We cater to your recruitment and payroll management needs for a wide range of job roles, starting from blue-collared staff 3PL E-commerce Courier (Delivery boys,Pickers Packers Loading Unloading Boy , Computer Operators House Keepers Electrician's tele-callers, ITI technicians etc.) IT Developers till Leadership-level staff (Directors, CXOs etc.) in both Non-IT as well as IT sectors.

Company Size

51-200 Employees

Headquarter

Delhi

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