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Dialer Management Specialist

New Delhi
Full-Time
Junior: 1 to 3 years
1L - 4.8L (Per Year)
Posted on Jan 11 2023

About the Job

Skills

Dialer Management
IVR
SIP Server
BPO
Communication

Job Responsibilities: -


- Setting up new dialer campaigns/configuring IVR/ Outbound list management on dialer.

- Configure and troubleshoot GSM/SIP/PRI interface - Taking Backup of Asterisk and SIP servers.

- Managing and troubleshooting dialer/ IVR /hardware/network/PRI/SIP based issue for dialer.

- Monitoring Server health and backup procedure - Understand and resolve end user issues related to dialer - Coordinate with dialer vendor to resolve outages.


Job Requirement:


- Must have experience in BPO/Call center environment in a 24x7x365 client services environment.

- Should have good command over Asterisk CLI and its commands

- Must have had hands-on experience in working and managing Asterisk based dialer platform (Contaque preferred)

- Must have created and managed campaign/IVR/ Trunk (SIP/PRI)/ asterisk level configuration/GSM Gateway

- Should have had hands-on experience in validating common reports like disposition/inbound / outbound call

- Must have had hands on experience in managing Linux OS using CLI (rsync, samba, etc.) - Should have had hands on experience in reviewing logs for troubleshooting

About the company

We cater to your recruitment and payroll management needs for a wide range of job roles, starting from blue-collared staff 3PL E-commerce Courier (Delivery boys,Pickers Packers Loading Unloading Boy , Computer Operators House Keepers Electrician's tele-callers, ITI technicians etc.) IT Developers till Leadership-level staff (Directors, CXOs etc.) in both Non-IT as well as IT sectors.

Company Size

51-200 Employees

Headquarter

Delhi

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