company logo

Customer Support Specialist

Junior (1 to 3 years)
1L - 4L (Per Year)

About the Job


Current CTC
  • Take ownership of customer issues.

  • Troubleshoot problems and drive resolutions.

  • Escalate unresolved issues to relevant internal teams.

  • Collect prompt and accurate customer feedback.

  • Document knowledge as solution articles.

  • Master the use of a help desk software.

  • Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business.

  • They generate more downstream impacts such as bigger returns on investment, more reselling, better retention, and higher order values.

  • Customer success teams should target their efforts on the account level, taking an almost account-based marketing approach to customer success.

  • Key performance indicators of customer success teams are lifetime value, upsell and cross-sell rate, customer churn, net promoter score.

About the company

Accrete InfoSolution Technologies LLP (AITL) is aimed to provide affordable IT solutions with current edge technologies. Technology = Being Always Learner + Being Always Progressive As a nationwide IT solutions provider having 50+ clients, we understand the challenges our clients face. We design and develop customized softwares that drastically improve your work-flow and make it easy to run ...Show More

Company Size

11-50 Employees



Other open jobs from Accrete Infosolution Technologies LLP