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Accrete Infosolution Technologies LLP

Customer Support Specialist

Date Posted : 29th Nov 2022
54 applicant(s)
Junior (1 to 3 years)
Rs. 100000 INR -Rs.390000 INR (PA)
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Job Description
Current CTC
  • Take ownership of customer issues.

  • Troubleshoot problems and drive resolutions.

  • Escalate unresolved issues to relevant internal teams.

  • Collect prompt and accurate customer feedback.

  • Document knowledge as solution articles.

  • Master the use of a help desk software.

  • Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business.

  • They generate more downstream impacts such as bigger returns on investment, more reselling, better retention, and higher order values.

  • Customer success teams should target their efforts on the account level, taking an almost account-based marketing approach to customer success.

  • Key performance indicators of customer success teams are lifetime value, upsell and cross-sell rate, customer churn, net promoter score.