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Accrete Infosolution Technologies LLP
Customer Support Specialist
Date Posted : 29th Nov 2022
Junior (1 to 3 years)
Rs. 100000 INR -Rs.390000 INR (PA)
Take ownership of customer issues.
Troubleshoot problems and drive resolutions.
Escalate unresolved issues to relevant internal teams.
Collect prompt and accurate customer feedback.
Document knowledge as solution articles.
Master the use of a help desk software.
Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business.
They generate more downstream impacts such as bigger returns on investment, more reselling, better retention, and higher order values.
Customer success teams should target their efforts on the account level, taking an almost account-based marketing approach to customer success.
Key performance indicators of customer success teams are lifetime value, upsell and cross-sell rate, customer churn, net promoter score.