About the Job

Skills

Purpose of the Role:

At SISA, we are on hyper growth mode and our Leadership team is driving us through the cybersecurity domain We

now come to you with the role of a Product Support who would navigate this journey for us. We are looking for an

individual who enjoys working in a fast-paced, team-oriented environment, likes to be challenged, and values the

opportunity to make a difference.

Role and Responsibilities:

• Install, configure, and maintain IIS servers in both on-premises and cloud environments.

• Monitor the performance and availability of the IIS servers, troubleshoot issues, and optimize server

configurations.

• Own overall relationship with assigned clients which includes managing on-boarding, installation of Radar

tool, increasing adoption, ensuring retention, and high levels of customer satisfaction

• Collaborate with the development team to deploy .NET applications on the IIS servers and ensure their proper

functioning.

• Conduct regular server backups and implement disaster recovery plans to ensure data integrity.

• Manage SSL certificates, domain configurations, and security settings on the IIS servers.

• Collaborate with the cloud team to leverage AWS services for server deployment, scaling, and load balancing.

• Implement security best practices and ensure compliance with industry standards and regulations.

• Document server configurations, procedures, and troubleshooting guides.

• Stay updated with the latest technologies and trends in IIS server administration, .NET development, and AWS

services.

• Should provide technical support to clients through mails, calls, and remote sessions, follow ups, share tools

with client and update user guides.

• Communicate with internal employees from different team's sales, BD team and Management teams.

• Should take ownership of the products and work closely with development teams to fix bugs.

• Product demonstrations for customers and Strong problem-solving skills and client-facing skills

• Knowledge of ITIL & should be able to resolve the issues within the defined SLA.

• Maintain and develop customer success strategies and best practices as well as NPS Score & Gartner review.

Required Skills:

• 4+ years of experience in .NET, IIS production support

• Should have hands-on experience of .NET application deployment &

• Experience of IIS & databases like MSSQL, MySQL.

• Strong knowledge in Windows, Linux networking and AWS

• Troubleshooting issues in client environments through remote sessions, phone, email (Onsite if required)

• Working closely with internal business, sales and management teams

• Clients calls, tool upgrade, document creation, demos, mailing included in support • Should take responsibility

with go and get attitude.

Personal Attributes:

• Excellent verbal and email Communication Skills

• Strong interpersonal and presentation skills.

• Ability to analyze and solve complex issues.

• Ability to think and communicate ideas.

• Experience working in a team-oriented, collaborative environment.

• Flexible and multi-tasking ability, coordinating work effort over numerous projects.

Education Requirements:

Bachelor's degree or higher in a relevant field. However, educational requirements may be relaxed for exceptional

candidates