Job Title: Service Coordinator

Job Summary:

We are seeking a highly organized and detail-oriented Service Coordinator to support our service team. The successful candidate will have excellent communication skills, experience in service coordination, and the ability to work in a fast-paced environment.

Key Responsibilities:

- Service Request Management:

- Coordinate with customers to schedule service appointments and ensure timely resolution of issues.

- Manage service requests, including assigning tasks to technicians and tracking progress.

- Customer Communication:

- Serve as a single point of contact for customers, responding to inquiries and resolving issues.

- Provide customers with updates on service status and estimated completion times.

- Service Process Management:

- Coordinate with internal teams, including technicians, sales, and operations, to ensure smooth service delivery.

- Manage service records, reports, and databases.

- Issue Resolution:

- Identify and resolve service-related issues, escalating complex problems as needed.

- Collaborate with technicians and other stakeholders to resolve issues and improve service quality.

Requirements:

- Experience: 1+ year of experience in service coordination or a related field.

- Education: High school diploma or equivalent required; degree in Business Administration, Communications, or a related field preferred.

- Skills:

- Excellent communication, organizational, and time management skills.

- Ability to work in a fast-paced environment and prioritize tasks effectively.

- Strong problem-solving and analytical skills.

- Proficiency in CRM software and Microsoft Office applications.