Coordinate service requests, including installation, maintenance, and repair of medical equipment devices.

Schedule and assign service technicians based on priority and location.

Communicate with customers to understand their service needs and provide timely updates.

Monitor service progress, ensuring timely completion and customer satisfaction.

Maintain accurate records of service requests, parts used, and technician reports.

Handle customer inquiries, complaints, and feedback professionally.

Collaborate with the sales team to provide technical support and after-sales service.

Order and manage spare parts inventory to ensure availability for repairs.

Prepare and maintain service reports, invoices, and documentation.

Ensure compliance with safety regulations and quality standards.