Service Assurance(mumbai)
Service Assurance(mumbai)5
Applications
5
Applications
Mumbai
Full-Time
Junior: 1 to 3 years
Posted on Aug 30 2022
Not Accepting Applications
About the Job
Skills
Position - Service Assurance Officer
Location-Thane, Mumbai
Salary Package- Upto 4 LPA
To Apply Call or Send Your Resume on 8828123185*
Job Role-
- To respond to customer complaints/issues received on calls/emails and provide effective resolution
- To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated
- Seek advice and escalate the issue to relevant teams
- Co-ordinate and follow up with support teams for resolution of customer complaints
- To ensure that customers do not have to approach senior management for resolution of issues
- Suggest process improvements
Requirements-
- Graduate
- Minimum 1-2 experience in customer service
- Excellent communication skills – Verbal & Written
- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
- Flexible to get scattered 8 Week Offs in a month with 9hours shift
- Good listening skills and strong communication abilities.
To Apply Call or Send Your Resume on 8828123185*
About the company
A2Tech Consultants believe in providing the Best Recruitment Services to our clients. We aim at understanding our Client Objective in respect of Quality Human Resource Management and provide them with RIGHT resource necessary to meet their core business goals.
A2Tech Consultants believe in providing the Best Recruitment Services to our clients. We aim at understanding our Client Objective in respect of Quality Human Resource Management and provide them with RIGHT resource necessary to meet their core business goals.
Company Size
11-50 Employees
Headquarter
Mumbai