Guest Relations Specialist

Welcome guests during check-in and giving a found farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner. Overseeing VIP guests, arrivals and departures. Coordinating and multi-tasking job duties in a busy environment.

Desired experience for guest relations executive includes:

Is organised both personally and professionally

Is able to take details of function requests and pass onto manager

Takes responsibility to complete own probationary and appraisal paper work as required

Actively engages with colleagues and customers at all times

Prepare welcome letters for all VIP guestss

Ensures problems are dealt with immediately and proactively with the support of Manager