ROLES AND RESPONSIBILITIES:

• Installation and configuration of Windows based operating systems (Windows 7,8&10) • Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup.

• Troubleshooting all types of Hardware and software applications problems.

• Configuring & troubleshooting of Desktop/Laptops for L1 levels & Managing backup and recovery.

• Configuring & troubleshooting of printer, scanner & LAN related issues reported by users

• Installation and configuring of wireless Data Cards in users laptops.

• Exposure in Active Directory user creation & deletion

• Maintenance and Troubleshooting of connectivity problems using Ping, Trace route.

• Troubleshooting hardware, software & networking problems.

• Monitoring of virus issues through Symantec Endpoint Protection antivirus.

• Regular data & mail backup of MS outlook (PST files).

• Password creation & resetting to end users through remote desktop

• Good experience in configuring & troubleshooting of MS Outlook 2007/10/13 or Outlook Express

• Remotely resolving application problems and network problems and mail configuration through net meeting, remote desktop sharing

• Resolving tickets with in the SLA which is raised from End User side.

• Maintaining Assets through Asset Management Tool

• Recommend new processes and procedures, equipment and software

• Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2000/2003/200

# KINDLY COME WITH A HARD COPY OF YOUR UPDATED RESUME.