Company Overview

[24]7.ai™ is a global leader in customer engagement solutions, utilizing conversational artificial intelligence to deliver personalized and effortless customer experiences. Our intent-driven technologies have transformed the operations of the world's largest brands, providing superior digital adoption, customer satisfaction, and revenue growth. With headquarters in Bangalore and over 5001-10000 employees, we continue to revolutionize the advertising services industry.

Job Overview

We are seeking a highly motivated and experienced International Voice Processing professional to join our team at 247.ai. As a crucial member of our customer engagement solutions, you will be responsible for providing exceptional customer experiences through conversational artificial intelligence. This full-time position requires 4 to 6 years of mid-level experience and is based in Bangalore, Karnataka, India.

Qualifications and Skills

• Excellent communication skills in English, both verbal and written.
• Strong logical reasoning and analytical abilities.
• Proven track record in delivering exceptional customer service.
• Experience in handling customer inquiries through voice channels.
• Ability to handle challenging customers and difficult situations with professionalism and empathy.
• Proficient in cold calling techniques and persuasive communication.
• Detail-oriented with excellent organizational and time management skills.
• Flexible and adaptable to changing priorities and business needs.
• Ability to work independently and in a team environment.

Roles and Responsibilities

• Handle international customer inquiries efficiently and confidently through voice channels.
• Utilize conversational artificial intelligence to understand customer intent and provide personalized solutions.
• Deliver exceptional customer service and ensure high customer satisfaction ratings.
• Collaborate with cross-functional teams to resolve complex customer issues and escalations.
• Maintain accurate customer records and provide timely updates.
• Adhere to company policies, guidelines, and quality standards.
• Achieve pre-determined targets and KPIs.
• Continuously enhance product knowledge and keep up-to-date with industry trends and developments.

Benefits

• Free Transport facility both Pick and Drop.
• Life Insurance.
• Medical Insurance
• World Class Facility - Cafeteria, Gym, Sports arena, Amphitheater, Theme based break-out zones

Note

• Contact HR-Kavya (Reference code-099)
• Email : Kavya.Ramesh@247.ai
• Phone: 6383602074