Company Overview

[24]7.ai™ customer engagement solutions use conversational artificial intelligence to understand customer intent, enabling companies to create personalized, predictive, and effortless customer experiences across all channels. [24]7.ai serves the world’s largest and most recognizable brands, automating several hundred million conversations annually. Join our team and be part of revolutionizing customer engagement!

Job Overview

Mid-Level: 4 to 6 years of experience | Full-Time | Bangalore, Karnataka, India

Qualifications and Skills

• Excellent written and verbal communication skills in English
• Experience in a similar non voice role for 4-6 years
• Familiarity with BPO industry processes and practices
• Proficient in cold calling and handling customer objections
• Strong problem-solving and multitasking abilities
• Ability to work effectively in a team environment

Roles and Responsibilities

• Execute non voice processes accurately and within defined turnaround time
• Handle customer requests and resolve issues via email, chat, or other non voice channels
• Maintain high quality standards in all non voice interactions
• Adhere to company policies and procedures, and ensure compliance with data security guidelines
• Collaborate with cross-functional teams to improve processes and solve customer issues

Benefits

• Free Transport facility both Pick and Drop.
• Life Insurance.
• Medical Insurance
• World Class Facility - Cafeteria, Gym, Sports arena, Amphitheater, Theme based break-out zones

Note

• Contact HR-Kavya (Reference code-099)
• Email : Kavya.Ramesh@247.ai
• Phone: 6383602074